原标题：旅游英语口语之旅行社服务11

服务满意度调查

必备单句：

1) This is John from Customer Service Department,AZ Travel Agency.

我是AZ旅行社客户服务部的约翰。

2) Can you help me to do a service satisfaction survey?

能请您帮忙做一个客户满意度调查吗？

3) If you are busy now,shall we arrange another time?

如果您现在很忙，我们可以再约个其他的时间吗？

4) What do you think about the route?

您觉得我们的线路怎么样？

5) Did you have enough time to see all the scenic spots?

您觉得安排的参观时间够用吗？

6) How about the accommodation?

您觉得食宿安排得如何？

7) I’ll write to the hotel manager and deal with it very soon.

我会立即写信给酒店经理来处理这件事情。

8) Do you have any suggestions to our company?

您对我们公司有什么建议吗？

实景会话练习：

Dialogue 1

A:Hello.can I speak to Laura,please?

A：您好请问劳拉在吗？

B:Yes,it is speaking.

B：是的，我就是。

A:This is John from Customer Service Department,AZ Travel Agency.Can you help me do a service satisfaction survey?

A：我是AZ旅行社客户服务部的约翰。能请您帮忙做一个客户满意度调查吗？

B:How long would that be?

B：要用多长时间？

A:About 5minutes.Is that OK?If you are busy now,shall we arrange another time?

A：5分钟左右，可以吗？如果您现在很忙，我们可以再约个其他的时间吗？

B:Never mind,five minutes is OK.

B：没关系，5分钟是可以的。

Dialogue 2

A:Before we start the service satisfaction survey,can I double check your information?Your name is Laura Winston,and you took part in our package tour to Qufu two weeks ago,right?

A：在我们开始做客户服务满意度调查之前，我能跟您再核对一下信息吗？您的姓名是劳拉·温斯顿，您参加了我们两周前去曲阜的团队游，对吗？

B:Yes,exactly.

B：是的，没错。

A:OK.What do you think about the route?Did you have enough time to see all the scenic spots?

A：好的。您觉得我们的线路怎么样？您觉得安排的参观时间够用吗？

B:Oh,yes,the route is good and we enjoyed the stay there.

B：噢，是的，这条线路很好，我们玩得很尽兴。

A:Great.Is the local guide nice?Did she arrange everything well and give you a detailed introduction of the tourist sites?

A：好极了。当地导游好吗？她是否把每件事都安排得很好，并且详细地介绍了景点。

B:Yes,she is nice and considerate.We like her very much.

B：是的，她很好而且很善解人意。我们都很喜欢她。

责任编辑：