原标题：旅游英语口语之导游服务15

确认酒店确认

必备单句：

1) I want to confirm our reservation.

我想确认一下我们的预订。

2) I have a reservation for twelve people.

我们为12个人预订了房间。

3) Can I confirm the hotel reservation for our group?

我能为我们团确认一下酒店预订吗？

4) The reservation was made under the name of AZ Travel Agency.

预订是以AZ旅行社的名义订的。

5) Can you check the family suite with a front view or rare view?

能帮我查一下家庭套房是朝阳面的还是朝阴面的？

6) Oh, they just told me they prefer the room with a front view.

噢，他们刚刚告诉我他们想要朝阳面的房间。

7) The reservation was made one week ago.我一周前作的预订。

8) By the way we have paid 5,000 yuan for the deposit.

顺便说一下，我们已经支付了5000元押金。

9) When can I have the deposit for the hotel reservation refund?

什么时候能退还酒店预订的押金？

实景会话练习：

Dialogue 1

A:Hi,I’m Laura.Could you help to check my reservation?

A：您好，我是劳拉，能帮我确认一下我的预订吗？

B:Sure,hold on a second.Sorry,Laura,there’s no reservation under your name.

B：当然，请稍等。抱歉劳拉，您名下没有预订。

A:Really?Can you try our company’s name?

A：真的吗？能用我们公司名称试一下吗？

B:OK,let me check.Sorry,maybe there is something wrong on our reservation system.Could you tell me your reservation number,please?

B：好的，我查一下。抱歉，可能是我们的预订系统出了些问题。能告诉我您的预订号码吗？

A:OK,the reservation number is 55965.

A：很多，预订号码是55965.

B:Here you go.AZ Travel Agency,3 twin rooms with shower,2single rooms with bath and 1 family suite 5 nights,right?

B：查到了。AZ旅行社预订了3间带淋浴的双人房、两间带浴缸的单人间和1间家庭套房，共住5晚，对吗？

A:Exactly.

A：完全正确。

Dialogue 2

A:AZ hotel.Can I help you?

A：AZ饭店，有什么需要帮忙的吗？

B:Can you check the family suite with a front view or rare view?

B：您能帮我查一下，家庭套房是朝阳面的还是朝阴面的？

A:OK.With a rare view,ma’am.

A：好的。是朝阴面的，女士。

B:Oh,my customers just told me they prefer the room with a front view.

B：噢，我的顾客们刚刚告诉我，他们想要朝阳面的房间。

A:Don’t worry,I will get you one.OK,done.

A：别担心，我给您换一个朝阳面的。行了，换号了。

B:Thank you so much.

B：太谢谢您了。

A:You will pay by bank transfer,right?

A：您是通过银行转账支付对吗？

B:Yes.Oh,by the way we have paid 5,000 yuan for the deposit.

B：是的。噢，顺便说一下，我们已经支付了5000元押金。

A:Right.Here is your Confirmation Form on Hotel Reservation.Please double check and sign here.

A：对的。这是酒店预订确认表，请再仔细检查一遍，然后在这里签字。

B:OK,I will do it.

B：好的，我会做的。

责任编辑：