相关链接：http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=cebf3c7c-7ca5-408f-88b7-f9c79b7306c0#filelist

Microsoft Product Support Reports Viewer 2.0

The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. This information helps diagnose problems in the software quicker and provide solutions.
The tool offers the ability to select the particular scenarios for which system configuration data will be collected: General, Internet and Networking, Business Networks, Server Components, Windows Update Services, Exchange Servers and SQL and other Data Stores (MDAC) . Depending on the particular system configuration and the categories selected, Microsoft Product Support Reports might take between 7 to 25 minutes or more to complete the data collection.
This tool is a viewer companion to the Microsoft Product Support Reports tool, allowing for the collected results to be reviewed using a graphical user interface. Please be aware that not all the datapoints collected by Microsoft Product Support Reports are exposed by the viewer companion. This version of Microsoft Product Support Reports viewer does not parse results files collected by older versions of MPSReports.
You may install and use an unlimited number of copies of MPSReports and the viewer companion solely for the purpose of gathering system information necessary for your support professional to provide you with technical support services requested by you. All other purposes are not supported by Microsoft. Please refer to the EULA for more detailed information regarding your usage rights.